Shipping and Returns
Shipping is generally free or at low cost to most areas of Canada and the USA. For European customers, please be in contact with Ben, who can bring racks over to Europe from time to time.
Returns are possible. For unused items, they can be returned to North Vancouver, Canada for a full refund. The buyer is responsible for the return shipping cost, since PTR will have paid for the outbound shipping to you.
For used items, they cannot be returned. All reasonable warranty claims will be honored for manufacture defect.